waypoint

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every interaction is a conversation.
every conversation has a waypoint.
navigate every customer journey.

welcome back.

Allowed domains

@hofj.com @weebora.com @terrarossa.com

by house of journeys

Inbox

Conversations

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Select a conversation from the inbox

Customer 360

Anonymous profile — link an email or search by booking reference to see bookings and conversion paths.

Select a conversation to see the unified timeline.

Agent Studio

Context, skills and sandbox to configure your agents

Context layers

Organization → brand → domain → agent. Click a layer to edit it.

No layer selected

Pick a layer on the left or create a new one with + New.

New context layer

Level Scope key Agent role

Content

Skills

Skill = reusable instructions. Drafts must be reviewed and published.

Select or create a skill

Create or select a skill
Edit instructions → Save draft
Publish skill
Enable the assignment below
Test in the Sandbox tab

New skill

Name Short description

Instructions (body)

Description Instructions

Skill assignments

Sandbox — test the agent

Force agent (skip AI triage) Include drafts

With Triage the model classifies the message and routes it to Sales, Care or a human operator (see the Triage · … line below the reply). Use Force agent to test a specific role without re-routing.

New mission

Name Description

Brand Agent

KPI Target

Start End

Status

Agent personas

AI identities by brand, language and agent role (Sales, Care, Sport Expert).

Channels

Website chat, Capture Form (quick contact) and Flow Form (multi-step) — same Inbox, AI and operator flow.

Customers

Latest orders from fact_bookings — scroll to load history.

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Booked from Booked to

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Customer 360

Bookings, conversion paths and unified timeline

Knowledge

Sources (websites, documents) on Vertex RAG — automatic indexing from sitemaps + fast questions.

New source

Assign each source to a brand or to HoFJ · General for shared knowledge (Zendesk tickets, group policies).

Type Brand / scope Name (optional)

Choose file · no file

Gold answers from the Inbox — explicit question/answer pairs that take priority over semantic matching.

Examples automatically extracted from operator chat replies — review them before promoting to gold answers.